Luna Hanbok Story is committed to delivering an exceptional hanbok experience. Please read our return and cancellation policy carefully, as our items are often event-based, limited in quantity, or made-to-order.
๐ Return & Cancellation Window
๐ชก Hanbok Purchases
We accept returns of ready-to-ship hanbok within 7 days of delivery for exchange or store credit only. Please review eligibility below.
๐ Hanbok Rentals
Cancellations must be requested at least 14 days before the scheduled rental start date for a full refund minus a 5% processing fee. See rental section below for full details.
๐ฆ No returns or refunds are accepted after the return window or for worn or used items.
๐ฆ Return Eligibility for Purchases
โ
Items must be unworn, unwashed, and in original packaging with all tags attached
โ
Return requests must be submitted by email within 7 days of delivery
โ Custom-sized, made-to-order, or event-exclusive hanbok are final sale
โ ๏ธ Non-Returnable Items
โ Gift Cards
โ Clearance or Sale Items
โ Custom-Sized or Made-to-Order Hanbok
โ Accessories such as Norigae, undergarments, and hairpieces
โ Worn, washed, or altered garments
๐งต Hanbok Rentals
๐
Cancellations
๐ 14 or more days before rental
Full refund minus 5% processing fee
๐ 7 to 13 days before rental
50% refund
๐ Less than 7 days before rental
No refund
๐งผ Damage Policy
๐ชก Basic cleaning is included
๐ง Stains, rips, or lost accessories may incur a repair or replacement fee
๐จ Rental Rescheduling
๐ Requests must be made at least 3 business days in advance
๐ Subject to availability
๐ซ No Refunds for No-Shows
๐ซ No refunds for unused rentals or missed pickup, or return
๐ Gifts
๐ If the item was marked as a gift and shipped directly to you, store credit will be issued upon return approval
๐ซ Gift credit will be issued after the return is received and inspected
๐ณ If the order was not marked as a gift, the refund will be issued to the original purchaser
๐ฐ Refunds
โ
Eligible refunds will be credited to your original payment method within 5 to 10 business days
๐ธ Original shipping charges are non-refundable
๐ฐ๏ธ Late or Missing Refunds
1๏ธโฃ Check your bank or card account again
2๏ธโฃ Contact your credit card company, as processing may take time
3๏ธโฃ Contact your bank, as delays may occur
4๏ธโฃ Still need help? Email us at lunahanbokstory@gmail.com
๐ฆ Exchanges
๐งต We replace items only if they arrive defective or damaged
๐ธ Please contact us with photos within 24 hours of delivery
๐ง Email: lunahanbokstory@gmail.com for assistance
๐ Return Shipping
๐ซ Customers are responsible for return shipping costs
๐ฆ We recommend using a trackable shipping service and insurance
๐ฎ Luna Hanbok Store is not responsible for lost or damaged return shipments
๐ Return Address
Luna Hanbok Store
13337 South St. #268
Cerritos, CA 90703
United States
๐ง Contact Us
Have a question or concern? We are here to help.
Email: lunahanbokstore@gmail.com with your order number and return request
Thank you for choosing Luna Hanbok Store to be part of your special moments ๐๐